Refund policy

Steerwell has a 14-day free trial with every feature, so you can be sure it fits your work before you pay anything.

Your first payment

If Steerwell isn't right for you after all, ask within 14 days of the first payment of a subscription and you get it back in full, without giving a reason. The subscription then ends at once.

Renewals

You can cancel at any time, and the subscription runs to the end of the period already paid. Renewals are not refunded, except where the law gives you a right to a refund, so cancel before the next period if you no longer need Steerwell.

Fewer seats

Seats removed during a period are credited pro rata against the next payments, not paid out.

When something goes wrong

If you were charged twice or by mistake, or Steerwell didn't work for you because of a fault of ours that we couldn't fix, you get the payment back.

How to ask

Paddle, our reseller, took the payment and pays refunds back to the same card or account. Ask Paddle at paddle.net with the e-mail address you bought with, or write to us at contact@black-ueli.ch and we arrange it. A refund reaches you within 5 to 10 working days, depending on your bank.

The terms of sale say more about subscriptions and cancelling.